ProntoPaga received the Best Payment Solution 2026 award at the SiGMA North America Awards, which took place on September 1, 2026, in Mexico City during the first edition of SiGMA North America.
The company earned the distinction at a time when gaming operators are raising their expectations for payment infrastructure. Industry discussions now go beyond transaction processing and center on the delivery of an operation that can support different markets, payment methods, and growth needs.
“Today, companies expect more from a payment partner than just transaction processing. They are looking for local solutions, integration capabilities, operational efficiency, and an infrastructure that can support their regional growth,” said Carlos Villacorta, Head of New Markets & Strategy at ProntoPaga.
For operators with activity in several Latin American countries, these expectations translate into the management of very different conditions within one operation.
Local payment methods, withdrawal times, approval rates, fraud prevention, and the checkout experience can vary considerably between markets, and each of these factors has a direct effect on the user experience.
One infrastructure, many local markets
In response to these conditions, ProntoPaga developed an infrastructure that integrates various payment capabilities and adapts them to the specific characteristics of each market. According to the company, this approach helps businesses reduce operational friction while they extend their regional presence.
“In gaming, an efficient payment experience has a direct impact on the relationship with the user. The operation needs to be fast, reliable, and adapted to the way people pay in each country,” Villacorta said.
Local knowledge with a regional view
ProntoPaga said its participation in SiGMA North America also drew attention to an industry trend of increasing relevance, in which operators look for partners that can offer local expertise and still maintain a regional perspective on their operations.
The company noted that this demand calls for continuous coordination across technology, product, operations, compliance, sales and support, particularly in an industry where requirements can change quickly from one market to another.
ProntoPaga plans to continue to follow the development of payment methods, emerging checkout experiences and the needs of operators that aim to grow across Latin America.
“The challenge is no longer simply being available across different markets, but being able to operate efficiently in each of them while delivering a consistent payment experience,” Villacorta said.