Holland Park Leisure Limited, which operates three Adult Gaming Centres in Leicester, has been fined £150,000 ($204,000) by the Gambling Commission for failing to participate in a mandatory multi-operator self-exclusion scheme.
The regulatory action concerns Social Responsibility Code Provision 3.5.6, which requires consumer-facing land-based gambling businesses in Great Britain to participate in a recognized multi-operator self-exclusion scheme.
The scheme allows people who believe they are experiencing gambling-related harm to exclude themselves from one or more gambling premises in their local area.
The Gambling Commission said Holland Park Leisure had been made aware of its obligation to participate but did not do so until the Commission suspended its licence in October 2025.
Third-party audit will examine controls
Alongside the £150,000 fine, Holland Park Leisure will undergo a third-party audit of its policies, procedures and controls.
The audit will assess how those measures are implemented, as well as the training and competency of the operator’s staff.
The Commission said Holland Park Leisure had previously been warned about its failure to comply with the self-exclusion requirement.
“Self-exclusion schemes provide a crucial service for people who feel they are suffering gambling harm. It is important that all operators fully integrate with the scheme and maintain effective safeguards for self-excluded customers,” said John Pierce, Director of Enforcement and Intelligence.
“Every operator must ensure that they are fully participating in a recognised multi-operator self-exclusion scheme, that they have effective procedures to identify and prevent self-excluded customers from gambling in any of their premises, and that their staff are trained to manage self-exclusion and direct individuals to relevant support services,” said Pierce.
“These are not optional requirements. They are fundamental licence conditions designed to protect consumers from harm, and operators that fail to meet them can expect regulatory action,” he added.
The Holland Park Leisure fine comes as betting companies face potential changes to Britain’s gambling market. Prime Minister Andy Burnham has revealed plans to raise gambling taxes and give local councils more power to deny new brick-and-mortar gambling venues.