Online gambling operator QuinnBet (Gibraltar) Limited has agreed to pay £609,104 ($830,501) after a UK Gambling Commission investigation found failures in its anti-money laundering (AML) and social responsibility controls.
The settlement followed a compliance review of QuinnBet’s remote gambling licence covering March 2023 to August 2025, the regulator said.
The payment includes a £193,118 ($263,197) disgorgement and contributions towards the Commission’s investigation costs. The funds will be paid into the UK government’s Consolidated Fund.
The Commission found QuinnBet had insufficient controls to identify and mitigate risks associated with customers displaying disproportionate spending.
In one case, a customer whose payslips showed monthly earnings of about £2,000 deposited and lost £9,000 within four days. Another customer deposited about £120,000 and withdrew £111,000 over less than three months without QuinnBet establishing the source of the funds.
The regulator also found insufficient controls to ensure Suspicious Activity Reports were submitted promptly once the threshold for suspicion had been reached.
QuinnBet’s social responsibility controls were also found to be ineffective in identifying signs of potential gambling harm.
One customer placed about 4,800 bets in one day and 7,000 the following day without the activity being identified and flagged for review.
In another case, a customer increased their stakes after a large win and wagered more than £215,000 in a single day, including multiple bets of more than £5,000. The activity was not identified until a report was produced the following day.
The Commission also found that a manual process for applying lower deposit limits to customers aged 18 to 24 allowed some customers to exceed those limits. One customer in the age group deposited eight times the monthly limit and lost the money within a single day.
Errors during a platform migration also allowed 194 customers to unintentionally exceed deposit limits, according to the investigation.
QuinnBet was found to have breached Licence Condition 12.1.1 relating to AML policies, as well as Social Responsibility Code Provisions 3.4.3 and 3.4.4.
“This case highlights the serious consequences of relying on systems and controls that are unable to identify and respond to indicators of harm and financial crime quickly enough,” John Pierce, Director of Enforcement at the UK Gambling Commission, said.
“We expect operators to ensure their safeguards are effective in practice to protect consumers and keep crime out of gambling,” Pierce added.
The Commission said QuinnBet recognised the failings and took immediate action to strengthen its AML policies and procedures and improve how it identifies and responds to indicators of gambling harm.
The operator’s cooperation with the investigation, voluntary reporting of certain failings and swift development of a remedial action plan were considered mitigating factors.
“In this case, the operator recognised the issues and took immediate action to make significant improvements to its systems and controls. This included strengthening their AML policies and procedures and improving how they identify and respond to indicators of harm,” Pierce said.
“We expect operators to learn from this case and read the public statement to ensure that they do not make the same mistakes. Our key focus is on ensuring that operators meet the standards we expect and, where they fall short, we will take regulatory action where necessary,” he added.